Staff Training

1. Start Here

1.1 Course Info

1.2 Where did it all start

1.3 About the Founders

1.4 Our Vision, Mission and Values

2. Onboarding

2.1 Roles and Responsibilities

2.2 MindBody and To-do apps

2.3 Social Media

2.4 Epping location walkthrough

2.5 Thomastown location walkthrough

2.6 Incident, Emergency report and handling

2.7 Health and Safety

2.8 Body Revival Memberships

2.9 InBody Scans

2.10 Timesheets

2.11 Important Links

3. Admin Processes

3.1 Call Etiquette

3.2 New Member Process

3.3 Suspensions

3.4 Cancellations

3.7 Booking an appointment/PT

3.8 Attendance Check-Ins

3.9 Absence follow ups

3.10 Checking if the member has completed their minimum term

3.11 Keeping Contact Logs

3.12 Updating payment details

3.13 Change of Package

3.14 Important Admin Links

4. Trainer Guidelines

4.1 Our Programs

4.2 Our Trainers

4.5 Strength and Conditioning

4.10 Personal Training

4.11 Productivity and Efficiency

5. Cleaning

5.1 Epping Location

5.2 Thomastown Location

5.3 Using the vacuum

5.4 Using the floor scrubber

5.5 Put away the equipment

6. MindBody Online Management

6.1 Setting up and modifying packages

6.2 Setting up and modifying group classes

6.3 Creating staff profiles

6.4 Staff availability/schedule

6.5 Automated messages

7. Sales

7.1 System and Procedures

7.2 Sales Script and how to use it

7.4 Transformation Promo

7.5 Mummy Revival

7.6 Important Links

8. Transformations

5.5 Put away the equipment