Admin Training

1. Admin Processes

1.1 Call Etiquette

1.2 New Member Process

1.3 Suspensions

1.4 Cancellations

1.7 Booking an appointment/PT

1.8 Retention Procedure

1.9 Absence follow ups

1.10 Checking if the member has completed their minimum term

1.11 Keeping Contact Logs

1.12 Updating payment details

1.13 Change of Package

1.14 Clearing Unsubscribed Leads

Important Admin Links

2. Mind Body Online Management

2.1 Contracts and Products

2.2 Group Classes

2.3 Staff Profiles

2.4 Staff availability and schedule

2.5 Automated Emails

3. Sales

3.1 Systems and Procedures

3.2 Sales Scripts

3.4 Transformations

3.5 Mummy Revival

3.6 Important Sales Links

3.7 BR App Notifications

4. IT and PA Tasks

4.1 ClickFunnels

4.2 MindBody Troubleshooting

4.7 Updating Timetable

4.8 Excel - Creating Lists

4.9 Deleting cancelled members from membership site

4.10 Adding and editing members on membership website

4.7 Updating Timetable

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