Admin Training

1. Admin Processes

1.1 Call Etiquette

1.2 New Member Process

1.3 Suspensions

1.4 Cancellations

1.7 Booking an appointment/PT

1.8 Retention Procedure

1.9 Absence follow ups

1.10 Checking if the member has completed their minimum term

1.11 Keeping Contact Logs

1.12 Updating payment details

1.13 Change of Package

1.14 Clearing Unsubscribed Leads

Important Admin Links

2. Mind Body Online Management

2.1 Contracts and Products

2.2 Group Classes

2.3 Staff Profiles

2.4 Staff availability and schedule

2.5 Automated Emails

2.7 Staff Schedule Editting

2.8 Staff Password and Info Update

2.9 Deactivating Old Clients

2.10 Check InBody Scan Times

2.11 Member Rewards System

2.12 Adding available services to staff

3. Sales

3.1 Systems and Procedures

3.2 Sales Scripts

3.4 Transformations

3.5 Mummy Revival

3.6 Important Sales Links

3.7 BR App Notifications

4. IT and PA Tasks

4.1 ClickFunnels

4.2 MindBody Troubleshooting

4.7 Updating Timetable

4.8 Sms Campaign List Creation

4.8.1 SMS Personalisation

4.9 Deleting cancelled members from membership site

4.10 Adding and editing members on membership website

4.11 Backtracking "Revenue by Stream" stats

4.12 smsBroadcast

4.13 Creating QR Codes

4.14 Membership Website Access Fix

4.15 Update timetable/images on Website and ClickFunnels

4.16 Upload Lockdown Workouts to website

4.10 Adding and editing members on membership website

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